Customer Support - FAQ

Frequently asked questions – Select a category and read the answer to your question

Web Solutions` Customer Support team takes pride in providing timely and courteous assistance to all our customers. We listen to your needs and offer professional support backed by the state of the art technology and experience.

We make sure that your needs are met with the highest standards of excellence. We do our best to resolve problems fast and minimise any inconvenience they may cause. At Web Solutions, we appreciate your feedback and stand behind our promise to deliver the top quality service. Our team members are knowledgeable and responsive, ready to help you every step of the way.

Some of the most frequently asked questions, including definitions and tutorials, are listed below with helpful answers from our Support Team. If you need further assistance, you can get in touch with us on-line by email or chat, or via phone.

E-mail Client configuration - FAQ (13)

Q:How to set e-mail client on Mac?

A:

Please follow the instructions below to perform the changes. First step: Open Mac email client From Mail menu choose Preferences and then Accounts Go to Account Information (see picture 1) Description: – this option is useful when you have more …

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Q:How to set Windows Mail client?

A:

Please follow the instructions below to perform the changes First step: Open Windows Mail client From Menu bar choose Accounts Add email (see picture 1) Second step: – account credentials: Email Address: enter your email address here Password :  enter …

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Q:How to set Thunderbird Mail client?

A:

Please follow the instructions below to perform the changes. First step: Open Thunderbird If this is your first account in Thuderbird you well see screen as below: To create New Account choose Email as marked above. If you already have …

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Q:How to set Microsoft Outlook 2007 client?

A:

Please follow the instructions below to perform the changes. First step: Open Microsoft Outlook 2007. From Menu Bar choose Tools (see picture 1) From Tools choose Options (see picture 2) Second step: Go to Mail Setup tab(1 step) and open …

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Q:How to change e-mail password and outgoing server (SMTP) in Mac Mail

A:

1. Click on the Mail menu and select Preferences. 2. Click on the Accounts button in the top row of icons. 3. Choose account for which you want to change password. 4. Change password in Password field. 5. Locate the …

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Q:How to change e-mail password and outgoing server (SMTP) in MS Outlook 2013

A:

1. Click on your account with right mouse button and select “Account Properties”. 2. Make sure that you have selected the correct e-mail account. Click on “Account Settings” button and choose “Account Settings…” option. 3. Select the right e-mail account …

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Q:How to change e-mail password in Thunderbird

A:

1. In upper right corner click “Options” icon and choose “Options”.   2. Go to “Security” tab, then choose “Passwords” tab and click on “Saved Passwords…” button.   3. On the list find two positions with your e-mail login. Note …

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Q:How to change outgoing server (SMTP) in Thunderbird?

A:

  1. Open Thunderbird 2. Select Your e-mail account and choose settings (see picture 1).     3. Choose outgoing server (SMTP) and click Edit button (see picture 2). 4. Change existing settings (Enable SSL, Authentication method) to: Enter outgoing …

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Q:How to view the source of a message in Thunderbird

A:

1. Open the message. 2. Click on the “More” button, then click on “View source”   3. A new window will open. Copy its content to .txt file and save it.  

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Q:How to view the source of a message in Outlook 2010 and 2013

A:

1. Open the message. 2. In the “Message tab” click “Actions” → “Other Actions” → “View Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to view the source of a message in Mac OS X Mail

A:

1. Open the message. 2. Click on “View” → “Message” → “Raw Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to view the source of a message in Icewarp Web Mail

A:

1. Click with the right mouse button on the message. 2. Click “Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to view the source of a message in Outlook 2007

A:

1. Open the message. 2. In the “Message” window, please click “Other Actions” → “View Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Webmail account settings (4)

Q:How to change ‘send out messages limit’?

A:

In order to limit abuse by spammers all user accounts have a daily outgoing mail limit. If you need to send more mail, for instance to send newsletters etc., you can increase the mail limit by following the instructions below. …

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Q:How to change your password?

A:

Please follow the instructions below to perform the changes. Password Policy: – Minimal password length: 8 characters – At least one upper case character – At least one numeric character – The password should not contain the username or alias You …

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Q:Forgot your user password?

A:

If you forgot your password there is an option to reset it, but only if you have previously added an alternative email in the user panel. First step: Click here to open webmail https://mail.web-solutions.dk Choose Reset password (see picture 1) …

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Q:How to add an alternative e-mail address?

A:

To enable the “reset password” option you need to provide an alternative email address. First step: Click here to open webmail https://mail.web-solutions.dk Second step: Login using your email address and password (see picture 1) Go to user account settings (top …

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Mobile device configuration (8)

Q:Windows Phone 8

A:

Please follow the instructions below to add email account using Windows Phone 8. First step: Go to Settings Open email+accounts Add an account Enter your email address and password Sign in Account need to be configured – go to Advanced …

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Q:iPhone 5 iPhone 4

A:

Please follow the instructions below to perform the changes. First step: From the Home screen, choose Settings Next tap Mail, Contacts, Calendars In the Accounts section, tap Add Account… Choose your email account type. For setting up email to work …

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Q:Android

A:

Please follow the instructions below to add email account using Android. First step: Create a new email account Enter your full “Email Address” Enter the password for your “Email Address” Tap “Next” Choose the type of email account you will be using. IMAP: IMAP …

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Q:How to change e-mail password in Android

A:

1. Tap on settings icon. 2. Scroll down to “Accounts” and tap it. 3. Choose your account type – for Web Solutions the account type is Personal (IMAP). 4. Tap on “Account Settings”. 5. Choose your account. 6. Scroll down …

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Q:How to change e-mail password in Mail App in iOS 7 (iOS8)

A:

1. Tap on the “Settings” icon.   2. Scroll down and select the „Mail, Contacts, Calendars” option. 3. Tap on e-mail account for which you want to change password. 4. Tap on „Account” option. 5. Tap on “Password” field, delete …

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Q:How to change e-mail password in Windows Phone

A:

1. Go to Settings. 2. Choose your account.   3. Replace your old password with new one in “Password” field.

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Q:iPhone 6

A:

Please follow the instructions below to perform the changes. First step: From the Home screen, choose Settings Next tap Mail, Contacts, Calendars In the Accounts section, tap Add Account… Choose your email account type. For setting up email to work …

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Q:iPhone 7

A:

Please follow the instructions below to perform the changes. First step: From the Home screen, choose Settings Next tap Mail In the Accounts section, tap Add Account… Next tap Add Mail Account Second step: Enter your name and email address. …

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Sending mail to SMTP Relay with Authentication (4)

Q:How to send e-mails with SMTP Auth in WordPress

A:

There is an easy solution to send e-mails from WordPress to an outgoing SMTP server using SMTP authentication. Simply install the latest version of the following plugin from the WordPress.org plugins collection: WP Mail SMTP (or download version 0.9.5 here) and …

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Q:How to send e-mails with SMTP Auth in Joomla

A:

There is an built-in solution to send e-mails from Joomla to an outgoing SMTP server using SMTP authentication. To get started, log into the Administration area (the back end) of your site, and go to Global Configuration. Inside Global Configuration, …

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Q:How to send e-mails with SMTP Auth? PHP example

A:

PHP mail() does not usually allow you to use the external SMTP server and it does not support SMTP authentication — required by many a mail servers today, including ours. To connect to our outgoing SMTP server from a PHP …

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Q:How to send e-mails with SMTP Auth? .NET example

A:

Below you can find fully working implementation of the method, which you can use to send mails. Simply change the property values i.e. “user@domain.tld” to the email address you want to send from, provide your password, and define the recipient …

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Payment and finances (1)

Q:How to pay an invoice via CreditCard (Epay on-line payment module)

A:

1. Click the link found under the point No. 1 2. Sign in to the client panel by using your Login and Password 3. Click on the ‘Invoices’ Tab at the Navigation Panel 4. Select ‘Pay’ to pay the invoice …

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