Customer Support - FAQ

Frequently asked questions – Select a category and read the answer to your question

In this category you can find informations how to change account settings like:
– user password
– admin password
– send out messages limit

Webmail account settings (4)

Q:How to change ‘send out messages limit’?

A:

In order to limit abuse by spammers all user accounts have a daily outgoing mail limit. If you need to send more mail, for instance to send newsletters etc., you can increase the mail limit by following the instructions below....

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Q:How to change your password?

A:

Please follow the instructions below to perform the changes. Password Policy: - Minimal password length: 8 characters - At least one upper case character - At least one numeric character - The password should not contain the username or alias You...

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Q:Forgot your user password?

A:

If you forgot your password there is an option to reset it, but only if you have previously added an alternative email in the user panel. First step: Click here to open webmail https://mail.web-solutions.dk Choose Reset password (see picture 1)...

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Q:How to add an alternative e-mail address?

A:

To enable the "reset password" option you need to provide an alternative email address. First step: Click here to open webmail https://mail.web-solutions.dk Second step: Login using your email address and password (see picture 1) Go to user account settings (top...

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