Customer Support - FAQ

Frequently asked questions – Select a category and read the answer to your question

In this category you can find informations how to change account settings like:
– user password
– admin password
– send out messages limit

Webmail account settings (6)

Q:How to forward emails from webmail

A:

1. Log in to the mail account in webmail (the one you want to forward emails from). 2. On top right corner click avatar > Settings. 3. Go to Mail card and choose ‘Forwarder’ from left menu. 4. In 'Forward...

Continue reading

Q:Guide for DKIM in Webmail.

A:

1. Sign-in to webmail as administrator – https://mail.web-solutions.dk/Admin 2. Choose the Domain where DKIM must be created. 3. Choose properties (left side of the screen), then click the DKIM (down below to the right). 4. Follow the guide, choose ”Setup...

Continue reading

Q:How to change ‘send out messages limit’?

A:

In order to limit abuse by spammers all user accounts have a daily outgoing mail limit. If you need to send more mail, for instance to send newsletters etc., you can increase the mail limit by following the instructions below....

Continue reading

Q:How to change your password?

A:

Please follow the instructions below to perform the changes. Password Policy: - Minimal password length: 8 characters - At least one upper case character - At least one numeric character - The password should not contain the username or alias You...

Continue reading

Q:Forgot your user password?

A:

If you forgot your password there is an option to reset it, but only if you have previously added an alternative email in the user panel. First step: Click here to open webmail https://mail.web-solutions.dk Choose Reset password (see picture 1)...

Continue reading

Q:How to add an alternative e-mail address?

A:

To enable the "reset password" option you need to provide an alternative email address. First step: Click here to open webmail https://mail.web-solutions.dk Second step: Login using your email address and password (see picture 1) Go to user account settings (top...

Continue reading

Back