Customer Support - FAQ

Frequently asked questions – Select a category and read the answer to your question

E-mail Client configuration - FAQ (13)

Q:How to set e-mail client on Mac?

A:

Please follow the instructions below to perform the changes. First step: Open Mac email client From Mail menu choose Preferences and then Accounts Go to Account Information (see picture 1) Description: – this option is useful when you have more …

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Q:How to set Windows Mail client?

A:

Please follow the instructions below to perform the changes First step: Open Windows Mail client From Menu bar choose Accounts Add email (see picture 1) Second step: – account credentials: Email Address: enter your email address here Password :  enter …

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Q:How to set Thunderbird Mail client?

A:

Please follow the instructions below to perform the changes. First step: Open Thunderbird If this is your first account in Thuderbird you well see screen as below: To create New Account choose Email as marked above. If you already have …

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Q:How to set Microsoft Outlook 2007 client?

A:

Please follow the instructions below to perform the changes. First step: Open Microsoft Outlook 2007. From Menu Bar choose Tools (see picture 1) From Tools choose Options (see picture 2) Second step: Go to Mail Setup tab(1 step) and open …

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Q:How to change e-mail password and outgoing server (SMTP) in Mac Mail

A:

1. Click on the Mail menu and select Preferences. 2. Click on the Accounts button in the top row of icons. 3. Choose account for which you want to change password. 4. Change password in Password field. 5. Locate the …

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Q:How to change e-mail password and outgoing server (SMTP) in MS Outlook 2013

A:

1. Click on your account with right mouse button and select “Account Properties”. 2. Make sure that you have selected the correct e-mail account. Click on “Account Settings” button and choose “Account Settings…” option. 3. Select the right e-mail account …

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Q:How to change e-mail password in Thunderbird

A:

1. In upper right corner click “Options” icon and choose “Options”.   2. Go to “Security” tab, then choose “Passwords” tab and click on “Saved Passwords…” button.   3. On the list find two positions with your e-mail login. Note …

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Q:How to view the source of a message in Thunderbird

A:

1. Open the message. 2. Click on the “More” button, then click on “View source”   3. A new window will open. Copy its content to .txt file and save it.  

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Q:How to view the source of a message in Outlook 2010 and 2013

A:

1. Open the message. 2. In the “Message tab” click “Actions” → “Other Actions” → “View Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to view the source of a message in Mac OS X Mail

A:

1. Open the message. 2. Click on “View” → “Message” → “Raw Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to view the source of a message in Icewarp Web Mail

A:

1. Click with the right mouse button on the message. 2. Click “Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to view the source of a message in Outlook 2007

A:

1. Open the message. 2. In the “Message” window, please click “Other Actions” → “View Source”. 3. A new window will open. Copy its content to .txt file and save it.

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Q:How to change outgoing server (SMTP) in Thunderbird?

A:

  1. Open Thunderbird 2. Select Your e-mail account and choose settings (see picture 1).     3. Choose outgoing server (SMTP) and click Edit button (see picture 2). 4. Change existing settings (Enable SSL, Authentication method) to: Enter outgoing …

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