Customer Support - FAQ

Frequently asked questions – Select a category and read the answer to your question

Hosting — FAQ (6)

Q:Two Factor authentication setup guide – for improved account security (recommended)

A:

1. Sign in (Sign In) to the Control Panel using your login credentials (Don't have an account yet? Check our register guide!) 2. From the top menu select Settings > Security. 3. From the left menu bar select the Two...

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Q:Creating new user account with Web Solutions (Control Panel access guide)

A:

1. On the main page click the Register link in the top right corner to sign up. 2. Fill up the form with either your company, or your private details. Please double check your provided e-mail address. Fields marked with...

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Q:How to reset Plesk control panel user’s password?

A:

1. Go to your plesk log in site, then click "Forgot your password". 2. Enter your e-mail adress connected to your plesk account, then click "Send". 3. Information about setting the new password will come to the e-mail assigned to...

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Q:How to setup Let’s Encrypt SSL Certificate in Plesk?

A:

1.Go to Domains and select the domain you want to secure. Click "Hosting Settings". 2. On the "Hosting Settings" page, make sure that "SSL/TLS" support is enabled. 3. Go back to domain's dashboard. Click "Let's Encrypt". 4. Select required options. We recommend to select:...

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Q:How to set up your first website in Plesk?

A:

When your hosting subscription has been created, also your domain is automatically being added in Plesk control panel. We can call this domain name the first domain of your subscription. To start using your website you should have your website’s...

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Q:How to reset your password to our Plesk panel on our Linux hosting?

A:

To reset your password, go to the Plesk login panel then click Forgot your password (Figure 1) On the next page, enter the username and the e-mail address assigned to it. It is possible that username is also your e-mail...

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